Daniel C. Felsted

Quotes

• “A brand should take into account the customer’s total shopping experience—every contact point is important and should be...”
• “The world’s most powerful business tool is also the most misunderstood. The e-factors are all about feelings not figures...”
• “Teach your employees how to build relationships with your customers.”
• “The only way to have great customers is to be one.”
• “You can’t afford not to manage your brand.”
• “Considered your brand a life experience.”