Susan C. Young

Quotes

• “You are the author of your own life story. You have the leading role and get to determine how you interact with your sup...”
• “We are all wired with a natural propensity to learn, grow, and expand. Think of the positive things that make you happy,...”
• “Have you ever had a legitimate complaint as a customer which made you angry, upset, or frustrated? How was it “handled?"...”
• “Somewhere between handling challenges, taking care of business, and juggling responsibilities, you may have lost pieces ...”
• “Many people have never discovered the power generated from a heart of service. They show up to life projecting a right o...”
• “Early in my sales career, various sales trainers taught our teams how to use matching and mirroring to build rapport and...”
• “I love acronyms, don’t you? They are quick and easy tools for remembering important lessons that are too good to forget....”
• “What is the motive behind your services? If it is self-centered, self-serving, and lacking consideration for others, the...”
• “In the legend of Camelot, King Arthur gave consideration as to how his knights might be positioned spatially to impart a...”
• “When having lunch or dinner at a long rectangular table, I prefer to take a middle chair so that I can turn to my left o...”
• “Sometimes the changes in your life will be planned with strategy, optimism, and intention. Other changes, however, will ...”
• “Whoever came up with the idea that "nice guys finish last" must have been either very jaded or downright malicious. Why ...”
• “High fives and fist bumps have become the popular alternatives to traditional handshakes, especially among the younger g...”
• “Revise what you need to as changes occur and new information becomes available. Be willing to go back, look again, and c...”
• “On a recent business trip, I reunited with a friend I had not seen in twenty years. After having a lovely lunch meeting,...”
• “By mirroring, speaking, and moving in tandem with my clients, I provided them with a sense of familiar comfort and ease ...”
• “Great leaders understand the importance of assigning the right people to the right positions. If you put the wrong perso...”
• “If you have ever experienced this type of unprofessional treatment, I doubt you would even consider giving them business...”
• “BE HERE NOWDo you feel fully present and engaged in the way you live your life? Do you immerse yourself in the moment or...”
• “You can be dressed to the nines and have it all going on, but if you don’t have shoes to support your look, they can be ...”
• “How a person treats wait staff speaks volumes about their character and values. If they misbehave in this scenario, you ...”
• “We've all been in the middle of a conversation and the person with whom we are speaking breaks eye contact, appears dist...”
• “Successfully juggling the demands of your personal and professional life may feel like a daunting and unrealistic task. ...”
• “Have you ever experienced a shattering in your own personal life? Where death, divorce, financial loss, failure, or disa...”
• “Being culturally aware and respectful of others’ cultures will help you to keep the habit of making eye contact in conte...”
• “Like the butterfly, you will also go through stages of change, rebirth, and new beginnings for transformation and renewa...”
• “Many people associate resolutions with failure because they’ve broken promises to themselves so many times before. They ...”
• “Many hospitality companies follow the "5 and 10 Rule," whereby when a customer is within ten feet of the employee, they ...”
• “Now let’s look at the flip side. When a diligent and caring person receives your complaint, they have the power to turn ...”
• “To make matters even more complicated, research has shown that we remember only 25-50 percent of what we hear. This incl...”
• “Research has shown that smiling releases endorphins—the happy hormones that shift your physiology for improved well-bein...”
• “Your poise, postures, and gestures are the physical manifestations of your attitudes, perceptions, belief systems, self-...”
• “Graciously Accepting a Compliment. How many times have you offered someone a sincere compliment only to have it thrown b...”
• “If you like the relationship results you have been getting and don’t see any need for improvement, your status quo may a...”
• “Decide today to take a stand, make a plan, and get. No one ever said it was going to be easy and wouldn’t require effort...”
• “Do you hold fond memories in your heart which you would like to experience again? Have you made mistakes which you wish ...”
• “Research by the Income Center for Tradeshows found that people are twice as likely to remember you if you shake hands. A...”
• “To Polish the Gold & Help Others Shine . . . Say something nice!My wise mother raised us with the philosophy that if you...”
• “Passion is that strong feeling of emotion, ecstasy, or excitement which you feel for something or someone. This sizzling...”
• “Reframing encourages you to say, ‘Let’s look at this another way.’ By changing the frame around a situation, you not onl...”
• “When you see someone smile, does it naturally make you want to smile back? When you are irritable, do you find that peop...”
• “There comes a time when you may realize that what once worked brilliantly for you is no longer effective, relevant, or c...”
• “Reconciling is about cleaning out your psychic closet. Do you have unresolved issues which are draining your reserves, c...”
• “Is there something which you have lost and miss terribly? Would the quality of your life improve if you regained it? Wou...”
• “When speakers make eye contact with an audience, they will be perceived as being more prepared, more competent, confiden...”
• “A man worth his salt will treat a lady like a lady and make the effort to be a gentleman. While independent women are fu...”
• “See Your Expressions Through the Eyes of Others. Take the initiative to stand in front of a mirror and practice a wide r...”
• “When you are mindfully focused, the person with whom you are communicating feels that you are making them a priority—tha...”
• “Your Signature Sound. In music, voice value is categorized for singers, composers, and listeners. Whether a performer’s ...”
• “Listening is one of the finest ways to demonstrate our love for another human being. How many marriages could be saved, ...”